Shipping policy

(a)Unless otherwise stipulated and subject to Clause 2(b) above all Goods for delivery will be despatched by the conveyance of the Supplier’s choice. Where the purchaser requires a different means of conveyance any cost must be paid by the Purchaser.

(b)Whilst every effort will be made to avoid delay no responsibility is undertaken for meeting any specific delivery dates. Accordingly no liability will be accepted for any direct or indirect loss which may be caused by delayed delivery.

(c)Risk in the Goods shall pass to the Purchaser on delivery.

(d)The Supplier reserves the right to chargE carriage to all destinations outside mainland England and Wales.

(e)Claims for damaged or missing goods may only be accepted if signed as such on receipt, and confirmed in writing enclosing a copy of the delivery note within three days.

(f)The supplier reserves the right to charge a haulage and packing charge on the following goods:- Electrical items weighing 30kg or over, tile adhesives, grouts, floor screeds and similar products, Dukkaboard and accessories. This may be imposed irrespective of the order value.

(g)The ‘Free 6 Hour Delivery’ service is a promotion offered for deliveries to the local area, which is subject to type and quantity of goods ordered, postcode, account status, time of day and vehicle availability. The Supplier reserves the right to withdraw or make a charge for this service.